Context
A CV sent to the hiring manager is work. The same CV sent to an external address is a disclosure. Nothing about the document changed. Any DLP that decides from the document alone is going to be wrong in one of those two cases, and people route around a tool that is wrong.
False positives
0.003%
because the decision uses the class, not the pattern
What it weighs
A blocked send that should have gone through costs more trust than the leak it prevented.
Not whether a string matches a pattern. A sixteen-digit number in an invoice reference is not a payment card. Semantic classification, in 28 languages, with the document class rather than the regex hit as the thing the policy acts on.
Internal or external, and which external. Exclusions by domain and by individual address, so a partner you work with daily is not treated like a stranger. One excluded recipient is enough to leave a mail alone, which is why a weaker policy usually sits below a stronger one to catch what the exclusion let through.
Scope by everyone, by selected people, by AD group or by department. Where several policies match, the most specific scope wins, and a more specific policy is allowed to carry the weaker action: the legal team can be trusted with what the rest of the organisation is blocked from sending.
Why it matters
Trust
The cost of a false positive is not the interruption. It is that people learn the tool is unreliable and start working around it, which removes the protection entirely.
Nuance
Log silently, monitor, alert the person, block, or grace-block to hold enforcement for a window so a human can override. Not everything needs the same answer.
Coverage
The classification that decides a DLP action is the same one that produced your risk assessment and your Purview labels. One definition of sensitive, not three.
Honesty
Run in Log or Monitor first and see what would have been blocked. Tune against real traffic before anyone is interrupted.
Run it in Monitor on one source and compare what would have been blocked against what should have been.